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Hammerhead®

Warranty

Hammerhead and Chill Pill Audio are committed to offering our customers the very best in products and value. Small Dog Electronics, as the parent company, warranties all products sold under its subsidiary Hammerhead Case for 90-days and Chill Pill Audio brands for one year from the original date of purchase.

Hammerhead extends a 90-day limited warranty to the products sold through its website or its authorized retailers, which covers materials and construction. This warranty is offered to the original purchaser (end-user) and begins at the time of retail purchase. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied.

This limited warranty does not cover normal wear and tear, nor damage to any product used in connection with our product. This warranty excludes, without limitation, any scratching or surface damage to any device or non-Hammerhead Case/Chill Pill Audio product, even if packaged with or sold with the product. Damage caused by accident, abuse, misuse or modification of the product is not covered under this warranty. Small Dog Electronics (operating under the Hammerhead Case and Chill Pill Audio brand names) is not liable for any indirect, incidental, or punitive damages arising from the use of its products.

We reserve the right to repair the product or exchange the product with a functionally equivalent new product. Hammerhead Case/Chill Pill Audio warrants repaired products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for 90-days (Hammerhead) or one-year (Chill Pill).

If you experience a product defect, please complete our claim form to begin the warranty process: Warranty Claim Form


Return Policy

We guarantee all merchandise sold by hammerheadcase.com and chillpillaudio.com. If you are not completely satisfied with your purchase, you may return your item(s) within 15 days of your purchase for a full refund. Please note that we do not support exchanges. After the 15-day period, Hammerhead/Chill Pill Audio cannot accept returns for any reason other than warranty claims.

  • We will gladly accept returns within 15 days of the original purchase date only if product was purchased directly from Hammerheadcase.com or Smalldog.com. For products purchased through one of our authorized retailers, please refer to their return policies.
  • The merchandise must be returned complete, including all manuals, accessories and packing materials, etc. in the original packaging. The merchandise must not be damaged in any way. We will NOT accept incomplete returns.
  • Credits will be issued in the form of a refund to the credit card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
  • Please complete our warranty/contact form here or call our toll-free customer service number at 888-746-9813 to obtain a Return Merchandise Authorization (RMA) number.
  • You will be required to provide your original order number if you call so please have this information available.
  • You will receive your RMA number via email, which will include the RMA as well as additional instructions for the return. Hammerhead/Chill Pill Audio is not responsible for return shipping charges.
  • Our return policy, as stated above, is not applicable to our Resellers, Distributors, VARS, etc. For information regarding our return policy for corporate clients, please contact our Sales Manager for more details at Email connect.

All returns that were not purchased through our website should be returned to the original place of purchase.

Please note that ALL mail-order returns must be shipped back to our parent company: Small Dog Electronics, Waitsfield headquarters: 1673 Main Street, Waitsfield, VT 05673.


FAQ's

Frequently Asked Questions for Hammerhead and Chill Pill Audio products (opens a PDF)

Support Documents

Didn't find the answer you needed? Drop us a line at: Email connect


Privacy Policy

Our company is committed to protecting your right to privacy. We do collect information about our customers to enable us to process orders, improve our website, and to provide better products and services to our customers.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put appropriate physical, electronic, and managerial procedures in place to safeguard and secure the information we collect online.

When you visit our website

When you browse our website, you are anonymous. We don't collect personal information — including your email address — without your prior knowledge and consent. Our server uses a non-persistent cookie to collect your IP address, but does not reference it with any personal identifier. Non-persistent cookies simply enable us to maintain custom settings and items in your shopping cart while you browse. The non-persistent cookie is temporarily stored and is automatically discarded.

Note that when you leave our site, we have no control over the privacy practices of sites outside our domain. If you follow a link to another website, read the site's privacy policy and contact their administrator with your privacy-related questions.

When you place an order with us

To process and ship your order, we need your name, phone number, billing address, shipping address and email address. This information is transferred to us using SSL encryption (Secure Sockets Layer), a security protocol that provides communications privacy over the internet.

When you provide your email to us

We may occasionally email you with special news from Small Dog Electronics (parent company).

We will also give you an opportunity to subscribe to one of our popular electronic newsletters. You will always have the option to opt-out at any time. We will NOT give or sell your name to another party.

If you have further questions concerning our Privacy Policy: Please email Email connect